Groupon's EPIC social media usage

This is going to be a ridiculously quick one as I am absolutely drowning in revision for my Marketing Services exam on Wednesday...however after a little lot of procrastination, I came across this absolutely brilliant use of social media from Groupon, and I couldn't not share it!

Have a read through this post on Groupon's Facebook page- and their fantastic responses to comments!

Groupon had posted the product on social networks previously and had received endless comments regarding the products similarity to something else... and Groupon decided to act on these responses in the best way possible- by embracing them!
The comments went viral and in turn gave Groupon fantastic PR and showed a lighter side to the brand. This reminds me slightly of the Penguin's #YourMum campaign I posted last month, however I believe Groupon did a much better job of embracing comments which were designed to 'take the piss' in a tactful, funny and witty manner.
Apparently, Groupon assigned three social media employees out of five to respond to comments on the Banana Bunker thread- real commitment!! The posts brought the spotlight to Groupon's page and they sold all of the Banana Bunkers before the post started being shared online! What a great way to sell inventories without doing a boring sales promotion!

When marketers think outside the box, react to trends (especially online), interact with consumers and deliver humour specific to their own product- it clearly pays off! Whether than be with short-term, fast sales or when building long-term relationships!

More posts once my exams are done!

Wish me luck,

Stephanie

Mysterious Ape

You may, or may not have seen Southern Electric's new advertising campaign. If not here's a few of their outdoor advertisements:

Consumers are hitting social media to express their confusion and humour at the ads. Some people even thought the adverts were a mistake! You can read some of the tweets here: http://www.buzzfeed.com/patricksmith/everyone-is-confused-by-the-sad-looking-ape-in-these-energy

As SSE responded to questions of the relevance of the ad to their organisation/ consumers taking the piss out of an ape at a music concert/ country side/ over wind turbines, they said the outdoor ads were to continue the story of their TV ad about "looking at energy through fresh eyes"

Here's the ad:

To be fair, I actually like the ad and come to think of it I think I have seen it on TV before, however I think SSE/ adam&eveDDB need to learn from the following mistakes made in this campaign:
1) Consumers don't always have a high recall rate Even if people have seen the ad, it may not be in the forefront of their mind and the character doesn't automatically spring to mind and therefore the link between the TV and outdoor advertising cannot always be made. 2) You cannot 'create' a character's novelty or likeability It is only through consumer word-of-mouth and other earned media sources that characters are known, loved and remembered.... take compare the meerkat, it was the brand who created the character, but the consumers who developed his legacy 3) Don't just PRESUME that the consumer will have seen the TV ad Not only is it slightly arrogant to think that your marketing methods are going to have that kind of reach, but if your whole campaign is resting up on it then you're bound to fall at the first hurdle. 4) Don't create an ad that appears completely out of context on it's own I'm all for integrated marketing communications and with better planning and a more intelligent outdoor advertising message, the whole campaign could have been a success. Yet, the current outdoor ads are as described on twitter "a bit crap", it's almost as though their entire budget went on the TV ad, so they got the work experience boy to create the outdoor ads
All in all, at least SSE got huge PR out of this! And their ads have gone viral..... maybe not for the reasons they had hoped......

Steph