I just turned to my father and said "Dad, I'm writing a blog post on VW and whether the brand can recover, what do you think?". My Dad is a loyal VW fan and has driven their cars for years and replied "I hope so, because it's a great brand". The company have created a hugely loyal customer base and have fastly become one of the biggest and most successful car brands in the world holding the largest market share in Europe. We are talking one of the biggest brands in the world here. I myself have a SEAT, one of the VW group brands and have always felt proud in the fact I am driving one of the most reliable, best quality car brands in the world (especially in comparison to my old Renault!).
A few days ago, the world was shocked to hear, a brand they had regarded as ethical, high quality and strong- had been involved in cheating diesel emissions test. I think the fact that the brand was previously seen as producing such reliable products, shocked and outraged the public more. Their stock price has tumbled and they have had to recall millions of vehicles, costing them extensively.
However, aside from the cost implications, the brand reputation has suffered immensely and will potentially continue to suffer now Audi's cars have been announced as part of the scandal. The question is, will they ever recover from this scandal?
People bought the cars in question based on the promise they had low emissions and in lying about this, VW have not only broken their customers trust, but the law! It is not a typical crisis in the fact this was a deliberate defiance, not an accident as we saw in the BP oil spill or a lack of due diligence within standardisation checks such as the Tesco horse meat scandal- no, this was knowingly and deliberately done by certain VW employees.
Volkswagen's CEO has resigned despite claiming to know nothing of the cheat, the company have also pledged over 6 billion euros in restoring consumer's trust and correcting any wrongdoing. They have also pulled any new marketing campaigns- yet this is a small step in restoring not only brand equity, but stop the company from going under as a whole.
It will be an interesting watch to see how and if the brand recover and what steps they take in a case which is not a typical crisis management.
This week, I was lucky enough to be asked to judge the Target Jobs National Graduate Recruitment Awards 2015 at the Guardian Head Office in London! As a committee member of Enactus and on the graduate job hunter I was honored to be asked to be part of the judging panel!
So off I went to the Guardian offices where I met lots of other students, both university and school leavers. I was put into a team with 7 other university students and we were given the task of judging 'The best student marketing campaign for organisations recruiting more than 50 graduates a year'.
We had over 50 campaigns to sift through, so it was a super long day as most organisations had sent through huge packs, some of which contained videos, iPads, interactive games and storyboards. However, it really gave me a chance to see a) how large organisations are marketing their graduate schemes to potential recruits and b) which firms I would love to work for based on the innovation, creativity and messages that were displayed.
At the end of the day- the more students you reach and inspire, the more will apply and therefore the better chance you will have of recruiting a higher standard of candidate! I understand that some firms have bigger budgets than others, but I'm talking FTSE 100 companies here- you would be surprised by the lack of imagination that had been brought to the table!
I can't reveal the campaigns yet due to confidentiality! However when the awards take place in June I will try and do a follow-up post about the ones I liked!
The firms that shocked me weren't the kind of organisations you would expect! I was really shocked by the marketing campaigns I rated the highest! I was also surprised by how engaging and exciting I found these campaigns- marketing jobs or a workplace wasn't something I'd really ever thought about. Of course marketing products and services is something that had been drilled in to me, but never marketing a job! It really is true that you can market anything and everything!
However, the whole experience did make me thing about what stands out in a recruitment marketing campaign and I did a bit of research to find some really creative examples (these weren't part of the entries I was judging):
IKEA
When IKEA needed new employees, they created a piece of direct mail and consistent with their branding in the style of a flat-pack instruction manual. They then slid this into every flat pack piece of furniture purchased by a customer. This was a really simple, yet effective idea and a way of reaching a wide target audience, yet was completely cost effective. The physicality of the job advert was also really shareable, it allowed a talking point and perhaps cut through the noise of other, typical job adverts such as those in newspapers and online. I believe one would be much more likely to take notice, read the advert and perhaps show it to someone who they felt might be suitable, if they didn't feel suitable themselves.
OgilvyOne
The kings of advertising, if anything, should be able to market a role within their advertising empire right? I love this recruitment video for an internship, which invites candidates to send in a video of them 'selling a brick'. The actor is superb and it really sells the tough world of advertising and doesn't candy coat the skills and determination needed.
This was a highly targeted social media and YouTube campaign which really meant 1-on-1 contact between candidate and employer before any sort of formal interview!
Mastercard
Mastercard effectively used social media to find their new interns and used the hashtag #InternsWanted to attract graduates, who then submitted a new innovative idea to help Mastercard move towards cashless payment. This really meant that the employer could gain a sense of candidates' creativity and entrepreneurship without having to read through lengthy application forms. The entrants won an internship based on the number of 'likes' or 'retweets' they achieved!
Of course, this is a totally new way to hire employees and it wouldn't work for every role- but the engagement and connection is really new and exciting!
Those are just a few really interesting recruitment campaigns which have totally made me think about the creativity that can surround marketing job roles or companies as employers! It's such an interesting area and I'd love to read any more so please do tweet them to me at @stefclarkx or pop them in the comments!
Overall, I had a great day at the Target Jobs judging day and can't wait until the winners are revealed! I also met some really great fellow judges and mentors on the day who I hope to see again in the future.
